01
The Challenge
A fictional Jordan-based BPO provider needed a credible proposal that connected service commitments to a practical launch and governance model.
← Portfolio
Business Proposal
NexaServe Proposal
From information to a clear, professional business output.
02
What We Did
Structured the offer across operations, workforce, quality, technology, governance, transition and commercial logic, with assumptions and targets clearly identified.
03
Deliverables
Tender proposal · 60-FTE launch model · 8-week transition · KPI framework
04
Key Findings / Outcome
The proposal translated a 24/7, four-channel service concept into an executable operating model with measurable service, CSAT, QA and abandonment targets.